After spending the last years working on Digital Employee Experience (DEX), I want to start this blog in 2025 to share my knowledge and experiences to help others.
A good way to begin discussing DEX is to explain what it means:
- Digital Employee Experience refers to employees’ overall experience with the digital tools, platforms, and technologies provided by their organization.
- It encompasses all aspects of an employee’s interaction with the digital workplace, including communication, collaboration, productivity, and knowledge sharing.
- A strong DEX is essential for employee engagement, satisfaction, and productivity. This involves equipping employees with the right digital tools and ensuring these tools are user-friendly, accessible, and reliable.
As a member of my organization’s Digital Workplace team, improving DEX should be our top priority
Focusing on DEX means shifting our approach in IT services from a more arrogant “we know what you need” mentality to a humble one that emphasizes listening to our customers—our employees.
However, enhancing DEX requires support and engagement from various teams, not just IT, like:
- HR: Crucial in processes like employee onboarding and incorporating DEX KPIs/OKRs that support employee satisfaction.
- Finance: Helps in understanding the costs and ROI of implementing projects and initiatives to improve DEX and getting the budget for these
- Marketing Team: Conducts internal communications to support DEX communications campaigns.
- and most importantly – Top Management: Needs to recognize the benefits of DEX, such as improved employee satisfaction, retention, and higher productivity.
To start improving DEX in organizations, consider these steps:
1. Implement a DEX management strategy.
2. Calculate a DEX score.
3. Identify and address the IT/employee experience gap.
4. Shift from a service level agreement (SLA) to an experience level agreement (XLA).
To raise DEX awareness, I recommend reading more about the topic and considering the free certification available. It only takes a few hours, and I find it beneficial for anyone interested in DEX.
- Free eBook: Nexthink – DEX for Dummies https://nexthink.com/resource/digital-employee-experience-for-dummies
- Free Training: DEX Management Certification https://dex.nexthink.com/dex-management-certification/
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